Guest feedback is very important to us and we welcome any information that you would like to share. Have any questions or concerns? We’re always ready to help!
SALON AND SPA ETIQUETTE
Please arrive at least 10-15 minutes early to get yourself acclimated to our environment. Late arrivals may result in shorter treatment time. The regular fee will apply.
During treatments, our therapists are trained to drape you appropriately for privacy.
Embrace the Silence
Please speak softly throughout the spa. For the comfort of all our guests, please turn off cell phones and electronic devices.
As a courtesy to fellow customers, and for your own relaxation, we ask that you not bring children to the spa.
Couples and Groups
We specialize in hosting a variety of group functions. We have rooms specifically designed for a couples’ experience. Let us help you plan your next function.
Product Returns and Exchanges
We will gladly accept any retail return for store credit if returned within 30 days of purchase and if accompanied by a receipt.
If you must cancel, please honor our 24-hour advance notice cancellation policy. Cancellations made with less than a 24-hour notice will be subject to a 50% cancellation fee. A credit card is required to hold reservations. A credit card is required to all reservations; without a credit card we are unable to hold your reservation.
If you have any medical conditions, are pregnant, nursing, have allergies, or are using any acne medications please notify our spa staff so we may assist you in choosing the right treatment.
Sanctuary Gift Certificates
We offer a variety of gifts perfect for any occasion. Please note that all gift certificates are non-refundable.
The Sanctuary Day Spa does accept Spa Finders and Spa Wish, however they cannot be used on any discounted tickets, Mini Spa Day or Great Escape packages or for gratuity.
Reservations are preferred, through not always necessary. We do recommend that you always reserve your next experience prior to leaving. This will guarantee the availability of your desired services and times.
Gratuities are not included in spa or salon pricing. Gratuity of 20% is added to parties of 3 or more. A 20% gratuity is added to the Mini Spa Day and Great Escape packages.